COVID-19

At Sportspower Geelong we are taking the government Social distancing message seriously and have had our store closed since the 24th March.

Our online store remains open and is still delivering. We are working hard to get your orders to you as safely as possible. Please allow a few extra days for your order to be processed. There may also be some delivery delays with Australia Post once they have received your parcel, to find out more click here.

 

FAQ's

  • I haven't received a shipping confirmation or tracking number for my order. Who do I contact? You’ll receive a notification once your order is Confirmed, Dispatched or Ready to Collect.If you haven’t received a notification – even after checking your email spam folder in case it’s landed there - get in touch via the online chat at the bottom of the home page.
  • Is express shipping available? Sorry, we are currently not offering express shipping. 
  • How can I make a return or exchange?We have a 30 day returns & exchanges policy, as long as items are in new condition with tags attached and you have proof of purchase, more information is outlined here.  Please allow 2 business days for a response from our Customer Service team confirming your refund and/or next steps
  • What is your current turnaround? Our normal turnaround is 10 businessdays, please allow an extra few days. (Please note business days refers to the days we are open, Monday - Friday)
  • Delays in replying to calls and emails We’re currently experiencing high volumes of contacts. We’re responding to all enquiries as quickly as possible – but please note replies may take 2-5 business days at this time. We thank you for your patience.