Return Policy

Returns for change of mind

We understand that it can be difficult purchasing items over the internet and your satisfaction is what matters to us most, therefore if you are unhappy with your purchase, we will gladly offer you a refund or store credit.

Items must be in their original condition with original packaging, unused, unworn with all hang tags attached for the refund or exchange to be honoured. The goods must be received by us within 30 days of the original date of purchase. We reserve the right to refuse a product exchange that does not meet these requirements.

To organise your refund or exchange, please email us at info@sportspowergeelong.com.au letting us know what it is you would like to have returned. We will email you with return post details.

Please note, postage costs incurred to return items to us are the customer’s responsibility.

All returns are to be sent to –

SportsPower Geelong
Returns
295 Thompson Road

North Geelong, VIC, 3215

Damaged, faulty or lost items

All our items are checked prior to being posted to you to ensure 100% quality. However in the rare event that you have received a damaged or faulty item, we will gladly exchange your item or offer you a full refund on your purchase including postage costs. All faults need to be reported to us within 3 days.

If you have received your order and there is an item/s missing, you must contact us within 3 days to advise us of this.

In the rare event that your goods are damaged or lost during transit/delivery, SportsPower Geelong takes no responsibility for this, and therefore we will not replace or refund you for these items. By ordering from this web-site, you agree to these terms and conditions.

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