We understand that it can be difficult purchasing items over the internet and your satisfaction is what matters to us most, therefore if you are unhappy with your purchase, we will gladly offer you a refund or store credit.
**Please note for hygiene purposes, we do not accept change of mind drink bottle returns**
Unfortunately, we're not able to offer an exchange on returned items - you'll automatically be issued a refund for any returned items.
If you want a different size or colour, or you want a different item, you'll need to place a new order.
Items must be in their original condition with original packaging, unused, unworn with all hang tags attached for the refund or exchange to be honoured. The goods must be received by us within 30 days of the original date of purchase. We reserve the right to refuse a refund that does not meet these requirements.
To organise your refund, please lodge a ticket by clicking on "support" at the bottom of the home page.
Please note, postage costs incurred to return items are the customer’s responsibility.
All returns are to be sent to –
North Geelong, VIC, 3215
All our items are checked prior to being posted to you to ensure 100% quality. However in the rare event that you have received a damaged or faulty item, we will gladly exchange your item or offer you a full refund on your purchase including postage costs. All faults need to be reported to us within 3 days.
If you have received your order and there is an item/s missing, you must contact us within 3 days to advise us of this.
In the rare event that your goods are damaged or lost during transit/delivery, SportsPower Geelong takes no responsibility for this, and therefore we will not replace or refund you for these items. By ordering from this web-site, you agree to these terms and conditions.